I would suggest you to use the registry key fix as suggested in the another thread. The program will automatically communicate with the company's website to confirm the serial number, and you can begin using Acrobat on the new computer. Yes, it is a related issue and the team is aware of it. Enter your serial number when prompted, and then click the "Activate" button. Run the Acrobat installation program on the new computer. To download the trial version, click the "Download" tab at the top of the page, select "Product Trials," click the "Try" link under the Acrobat listing and then follow the prompts. If you purchased Acrobat from Adobe, hover your mouse over your name and select "My Orders." Click the "Download" link next to the entry for Acrobat and then follow the download instructions. Under the HKEYLOCALMACHINE (HKLM) hive, Reader includes a registry key called FeatureLockDown, which allows administrators to configure certain security. Browse to the following registry location HKEYLOCALMACHINESOFTWAREAdobeAdobe AcrobatDCInstaller, and check the value of the key SCAPackageLevel. In Start > Search, type RegEdit and press Enter.
Hover your mouse over your name at the top of the screen, and then select "My Products and Services." Click the arrow next to "Adobe Acrobat" to view the serial number.ĭownload the installation file from the My Adobe website to the new computer. Quit Acrobat DC or Acrobat Reader DC application if its already running.
Find your serial number by logging in to the My Adobe website (link in Resources) using the same username and password you used when you first activated the software.
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